quality assurance

Quality Function Deployment

Quantitative Project Management (process area)

The ability of a set of inherent characteristics of a product, service, product component, service component, or process to fulfill requirements of customers.

Objectives and requirements for product quality, service quality, and process performance.
Process-performance objectives include quality; however, to emphasize the importance of quality in the CMMI Product Suite, the phrase quality and process-performance objectives is used rather than just process-performance objectives.

A planned and systematic means for assuring management that the defined standards, practices, procedures, and methods of the process are applied.

Desired target value expressed as quantitative measures. (See also "measure," "process improvement objectives," and "quality and process-performance objectives.")

A defined process that is controlled using statistical and other quantitative techniques. The product quality, service quality, and process-performance attributes are measurable and controlled throughout the project. (See also "defined process," "optimizing process," and "statistically managed process.")