Record causal analysis and resolution data for use across the project and organization.

Data are recorded so that other projects and organizations can make appropriate process changes and achieve similar results.

Record the following:

·   Data on defects and other problems that were analyzed

·   Rationale for decisions

·   Action proposals from causal analysis meetings

·   Action items resulting from action proposals

·   Cost of the analysis and resolution activities

·   Measures of changes to the performance of the defined process resulting from resolutions

Typical Work Products

1.    Causal analysis and resolution records