Objectively evaluate the designated performed processes against the applicable process descriptions, standards, and procedures.

Objectivity in quality assurance evaluations is critical to the success of the project. A description of the quality assurance reporting chain and how it ensures objectivity should be defined.

Typical Work Products

1.    Evaluation reports

2.    Noncompliance reports

3.    Corrective actions

Subpractices

1.    Promote an environment (created as part of project management) that encourages employee participation in identifying and reporting quality issues.

2.    Establish and maintain clearly stated criteria for the evaluations.

The intent of this subpractice is to provide criteria, based on business needs, such as the following:

·   What will be evaluated

·   When or how often a process will be evaluated

·   How the evaluation will be conducted

·   Who must be involved in the evaluation

3.    Use the stated criteria to evaluate performed processes for adherence to process descriptions, standards, and procedures.

4.    Identify each noncompliance found during the evaluation.

5.    Identify lessons learned that could improve processes for future products and services.