Process
Areas
(staged)

Level 2
 
RM
 PP
 PMC
 SAM
 MA
 PPQA
 CM
Level 3
 
RD
 TS
 PI
 VE
 VA
 OPF
 OPD
 OT
 IPM
 RSKM
 DAR
Level 4
 
OPP
 QPM
Level 5
 
OID
 CAR

 SP 2.1 Communicate and Ensure Resolution of Noncompliance Issues
Process AreaPPQA
Level2
GoalSG 2
PracticeSP 2.1

Communicate quality issues and ensure resolution of noncompliance issues with the staff and managers.

Noncompliance issues are problems identified in evaluations that reflect a lack of adherence to applicable standards, process descriptions, or procedures. The status of noncompliance issues provides an indication of quality trends. Quality issues include noncompliance issues and results of trend analysis.

When local resolution of noncompliance issues cannot be obtained, use established escalation mechanisms to ensure that the appropriate level of management can resolve the issue. Track noncompliance issues to resolution.

Typical Work Products

1.    Corrective action reports

2.    Evaluation reports

3.    Quality trends

Subpractices

1.    Resolve each noncompliance with the appropriate members of the staff where possible.

2.    Document noncompliance issues when they cannot be resolved within the project.

Examples of ways to resolve noncompliance within the project include the following:

·   Fixing the noncompliance

·   Changing the process descriptions, standards, or procedures that were violated

·   Obtaining a waiver to cover the noncompliance issue

  

3.    Escalate noncompliance issues that cannot be resolved within the project to the appropriate level of management designated to receive and act on noncompliance issues.

4.    Analyze the noncompliance issues to see if there are any quality trends that can be identified and addressed.

5.    Ensure that relevant stakeholders are aware of the results of evaluations and the quality trends in a timely manner.

6.    Periodically review open noncompliance issues and trends with the manager designated to receive and act on noncompliance issues.

7.    Track noncompliance issues to resolution.

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Process
Areas
(continuous)


Process
management  
 
OPF
 OPD
 OT  
 
OPP 
 
OID
Project
management
 
PP
 PMC
 SAM 
 
IPM
 RSKM
 
QPM
Engineering
 
RD
 RM
 TS
 PI
 VE
 VA
Support
 
CM
 PPQA
 MA
 
DAR
 CAR