Communicate quality issues and ensure resolution of noncompliance issues with the staff and managers.

Noncompliance issues are problems identified in evaluations that reflect a lack of adherence to applicable standards, process descriptions, or procedures. The status of noncompliance issues provides an indication of quality trends. Quality issues include noncompliance issues and results of trend analysis.

When local resolution of noncompliance issues cannot be obtained, use established escalation mechanisms to ensure that the appropriate level of management can resolve the issue. Track noncompliance issues to resolution.

Typical Work Products

1.    Corrective action reports

2.    Evaluation reports

3.    Quality trends

Subpractices

1.    Resolve each noncompliance with the appropriate members of the staff where possible.

2.    Document noncompliance issues when they cannot be resolved within the project.

3.    Escalate noncompliance issues that cannot be resolved within the project to the appropriate level of management designated to receive and act on noncompliance issues.

4.    Analyze the noncompliance issues to see if there are any quality trends that can be identified and addressed.

5.    Ensure that relevant stakeholders are aware of the results of evaluations and the quality trends in a timely manner.

6.    Periodically review open noncompliance issues and trends with the manager designated to receive and act on noncompliance issues.

7.    Track noncompliance issues to resolution.