SP 1.3 Establish Quality and Process-Performance Objectives

CMMI for Development, version 1.2

4. Generic Goals and Practices, Process Areas

4.10. ORGANIZATIONAL PROCESS PERFORMANCE

SG 1 Establish Performance Baselines and Models

SP 1.3 Establish Quality and Process-Performance Objectives

Process Area	OPP
Level	4
Goal	SG 1
Practice	SP 1.3

Establish and maintain quantitative objectives for quality and process performance for the organization.

The organization’s quality and process-performance objectives should have the following attributes:

· Based on the organization’s business objectives

· Based on the past performance of projects

· Defined to gauge process performance in areas such as product quality, productivity, cycle time, or response time

· Constrained by the inherent variability or natural bounds of the selected process or subprocess

Typical Work Products

1. Organization's quality and process-performance objectives

Subpractices

1. Review the organization’s business objectives related to quality and process performance.

Examples of business objectives include the following:

· Achieve a development cycle of a specified duration for a specified release of a product

· Achieve an average response time less than a specified duration for a specified version of a service

· Deliver functionality of the product to a target percentage of estimated cost

· Decrease the cost of maintenance of the products by a specified percent

2. Define the organization’s quantitative objectives for quality and process performance.

Objectives may be established for process or subprocess measurements (e.g., effort, cycle time, and defect removal effectiveness) as well as for product measurements (e.g., reliability and defect density) and service measurements (e.g., capacity and response times) where appropriate.

Examples of quality and process-performance objectives include the following:

· Achieve a specified productivity

· Deliver work products with no more than a specified number of latent defects

· Shorten time to delivery to a specified percentage of the process-performance baseline

· Reduce the total lifecycle cost of new and existing products by a percentage

· Deliver a percentage of the specified product functionality

3. Define the priorities of the organization’s objectives for quality and process performance.

4. Review, negotiate, and obtain commitment for the organization’s quality and process-performance objectives and their priorities from the relevant stakeholders.

5. Revise the organization’s quantitative objectives for quality and process performance as necessary.

Examples of when the organization’s quantitative objectives for quality and process performance may need to be revised include the following:

· When the organization’s business objectives change

· When the organization’s processes change

· When actual quality and process performance differs significantly from the objectives