Establish and maintain training capability to address organizational training needs.

Refer to the Decision Analysis and Resolution process area for how to apply decision-making criteria when selecting training approaches and developing training materials.

Typical Work Products

1.    Training materials and supporting artifacts

Subpractices

1.    Select the appropriate approaches to satisfy specific organizational training needs.

Many factors may affect the selection of training approaches, including audience-specific knowledge, costs and schedule, work environment, and so on. Selection of an approach requires consideration of the means to provide skills and knowledge in the most effective way possible given the constraints.

2.    Determine whether to develop training materials internally or acquire them externally.

Determine the costs and benefits of internal training development or of obtaining training externally.

3.    Develop or obtain training materials.

Training may be provided by the project, by support groups, by the organization, or by an external organization. The organization’s training staff coordinates the acquisition and delivery of training regardless of its source.

4.    Develop or obtain qualified instructors.

To ensure that internally provided training instructors have the necessary knowledge and training skills, criteria can be defined to identify, develop, and qualify them. In the case of externally provided training, the organization’s training staff can investigate how the training provider determines which instructors will deliver the training. This can also be a factor in selecting or continuing to use a specific training provider.

5.    Describe the training in the organization's training curriculum.

6.    Revise the training materials and supporting artifacts as necessary.