Perform activities with the supplier as specified in the supplier agreement.

This specific practice covers internal and external communication as well as the use of information by the acquirer and supplier regarding the relationship, performance, results, and impact to the business. The acquirer manages the relationship with the supplier to maintain effective communication on key issues (e.g., changes in the acquirer’s business), new supplier products and technologies, and changes in the organizational structure.

Refer to the Project Monitoring and Control process area for more information about monitoring projects and taking corrective action.

Typical Work Products

1.    Integrated list of issues

2.    Supplier project progress and performance reports

3.    Supplier review materials and reports

4.    Action items tracked to closure

5.    Records of product and document deliveries

Typical Supplier Deliverables

1.    Supplier project progress and performance reports

2.    Corrective action results for supplier issues

3.    Correspondence with the acquirer

Subpractices

1.    Monitor supplier project progress and performance (e.g., schedule, effort, and cost) as defined in the supplier agreement.

2.    Conduct management reviews with the supplier as specified in the supplier agreement.

Reviews cover both formal and informal reviews and include the following steps:

·       Preparing for the review

·       Ensuring that relevant stakeholders participate

·       Conducting the review

·       Identifying, documenting, and tracking all action items to closure

·       Preparing and distributing to the relevant stakeholders a summary report of the review

Refer to the Project Monitoring and Control process area for more information about conducting project milestone reviews.

Refer to the Acquisition Technical Management process area for more information about conducting technical reviews.

3.    Identify issues and determine corrective actions necessary to resolve and track them to closure.

Refer to the Manage Corrective Action to Closure specific goal in the Project Monitoring and Control process area for more information about tracking corrective actions to closure.

Unresolved issues escalate through the appropriate management chain according to the organization’s issue resolution process.

4.    Use the results of reviews to improve the supplier’s performance and to establish and nurture long-term relationships with preferred suppliers.

The acquirer’s evaluation of supplier performance is carried out primarily to confirm the supplier’s competency or lack of competency relative to performing similar work on the project or other projects.

5.    Monitor risks involving the supplier and take corrective action as necessary.

Refer to the Project Monitoring and Control process area for more information about monitoring project risks.