Transform stakeholder needs, expectations, constraints, and interfaces into prioritized customer requirements.

The customer typically describes requirements as capabilities expressed in broad operational terms concerned with achieving a desired effect under specified standards and regulations. Customer requirements may also include needs, expectations, constraints, and interfaces with regard to verification and validation. Inputs from the customer and other stakeholders must be aligned to the organization’s strategy. Missing information must be obtained and conflicts must be resolved as customer requirements are developed and prioritized.

Customer requirements may also exist as an output of another project’s activities such as a previous project that delivered the initial capability.

Typical Work Products

1.    Prioritized customer requirements

2.    Customer constraints on the conduct of verification

3.    Customer constraints on the conduct of validation

Subpractices

1.    Translate stakeholder needs, expectations, constraints, and interfaces into documented customer requirements.

2.    Establish and maintain a prioritization of customer requirements.

Having prioritized customer requirements guides the acquirer in determining project scope and which requirements and requirements changes to include in supplier agreements. This prioritization ensures that requirements critical to the customer and other stakeholders are addressed quickly.

Determining priorities and resolving conflicts among them can be addressed when eliciting stakeholder needs, as described in the previous specific practice.

3.    Define constraints for verification and validation.