Process
Areas
(staged)

Level 2
 RM
 ARD
 PP
 PMC
 AM
 SSAD
 MA
 PPQA
 CM
Level 3
 ATM
 AVER
 AVAL
 OPF
 OPD
 OT
 IPM
 RSKM
 DAR
Level 4
 OPP
 QPM
Level 5
 OID
 CAR

 SP 2.4 Communicate Results
Process AreaMA
Level2
GoalSG 2
PracticeSP 2.4

Communicate results of measurement and analysis activities to all relevant stakeholders.

The results of the measurement and analysis process are communicated to relevant stakeholders in a timely and usable fashion to support decision making and assist in taking corrective action.

Relevant stakeholders include intended users, sponsors, data analysts, and data providers.

Relevant stakeholders also include suppliers.

Typical Work Products

1.    Delivered reports and related analysis results

2.    Contextual information or guidance to help interpret analysis results

Subpractices

1.    Keep relevant stakeholders apprised of measurement results in a timely manner.

To the extent possible and as part of the normal way they do business, users of measurement results are kept personally involved in setting objectives and deciding on plans of action for measurement and analysis. Users are regularly kept apprised of progress and interim results.

Refer to the Project Monitoring and Control process area for more information about the use of measurement results.

2.    Assist relevant stakeholders in understanding results.

Results are communicated in a clear and concise manner appropriate to the methodological sophistication of relevant stakeholders. Results are understandable, easily interpretable, and clearly tied to identified information needs and objectives.

The acquirer establishes and maintains a standard format for communicating measurement data to relevant stakeholders.

Data are often not self-evident to practitioners who are not measurement experts. The following measurement choices should be explicitly clarified:

·       How and why base and derived measures were specified

·       How data were obtained

·       How to interpret results based on the data analysis methods used

·       How results address information needs

 

Examples of actions to assist in understanding results include the following:

·       Discussing the results with relevant stakeholders

·       Providing a transmittal memo that provides background and explanation

·       Briefing users on results

·       Providing training on the appropriate use and understanding of measurement results

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Process
Areas(continuous)

Process
management  
 OPF
 OPD
 OT  
 OPP 
 OID
Project
management
 PP
 PMC
 IPM
 QPM
 RSKM
 REQM
Acquisition
 AM
 SSAD 
 ARD
 ATM
 AVER
 AVAL
Support
 CM
 PPQA
 MA
 DAR
 CAR