Incorporate process-related work products, measures, and improvement information derived from planning and performing the process into organizational process
assets.
Typical Work Products
1. Process improvement proposals
2. Process lessons learned
3. Measurements of organizational process assets
4. Improvement recommendations for organizational process assets
5. Records of the organization’s process improvement activities
6. Information on organizational process assets and improvements to them
Subpractices
1. Conduct periodic reviews of the effectiveness and suitability of the organization’s set of standard processes and related
organizational process assets relative to the organization’s business objectives.
2. Obtain feedback about the use of organizational process assets.
3. Derive lessons learned from defining, piloting, implementing, and deploying organizational process assets.
4. Make lessons learned available to people in the organization, as appropriate.
Actions may be necessary to ensure that lessons learned are used appropriately.
Examples of inappropriate use of lessons learned include the following:
· Evaluating the performance of people
· Judging process performance or results
Examples of ways to prevent inappropriate use of lessons learned include the following:
· Controlling access to lessons learned
· Educating people about the appropriate use of lessons learned
5. Analyze the organization’s common set of measures.
Refer to the Measurement and Analysis process area for more information about analyzing measures.
Refer to the Organizational Process Definition process area for more information about establishing an organizational measurement repository, including common
measures.
6. Appraise processes, methods, and tools in use in the organization and develop recommendations for improving organizational process
assets.
This appraisal typically includes the following:
· Determining which processes, methods, and tools are of potential use to other parts of the organization
· Appraising the quality and effectiveness of organizational process assets
· Identifying candidate improvements to organizational process assets
· Determining compliance with the organization’s set of standard processes and tailoring guidelines
7. Make the best of the organization’s processes, methods, and tools available to people in the organization, as
appropriate.
8. Manage process improvement proposals.
Process improvement proposals can address both process and technology improvements.
The activities for managing process improvement proposals typically include the following:
· Soliciting process improvement proposals
· Collecting process improvement proposals
· Reviewing process improvement proposals
· Selecting the process improvement proposals to be implemented
· Tracking the implementation of process improvement proposals
Process improvement proposals are documented as process change requests or problem reports, as appropriate.
Some process improvement proposals may be incorporated into the organization’s process action plans.
9. Establish and maintain records of the organization’s process improvement activities.